Terms of Service

Roots is provided by Roots, Inc.(“Roots,” “we,” “us”). “You” means the business that holds the account and the people who use it.

Roots is software for running a lawn-care business — customer records, scheduling and routing, a mobile app for crews, messaging, estimates, invoicing, and reporting. We provide it as a hosted service and improve it over time. Features change; we will not remove something you depend on without notice.

• You are responsible for the accuracy of your account information and for keeping sign-in credentials secure.
• You are responsible for what the people you invite into your account do there, including the permissions you grant them.
• Tell us promptly if you believe an account has been accessed without authorization.
• Accounts are for business use. Do not share a single login across people who should have their own.

You agree not to:

• Use Roots to send messages to people who have not consented to receive them, or in violation of telemarketing, anti-spam, or do-not-call rules.
• Upload material you do not have the right to use, or that is unlawful, harassing, or infringing.
• Attempt to access another business's data, probe or circumvent our security, or disrupt the service.
• Reverse engineer the service, resell it, or use it to build a competing product.
• Use automated means to extract data at a scale that degrades the service for others.

We may suspend an account that puts the service, our providers, or other customers at risk. Where circumstances allow, we will tell you first and give you a chance to fix it.

You own the data you put into Roots — your customers, properties, job history, photos, and records. We claim no ownership of it.

We use it to provide the service to you, and to keep it secure and backed up. We use it to improve Roots only in ways that do not expose your data to anyone else. We do not sell it, and we do not share it with other customers.

You can export your data while your account is active, and for a reasonable window after it closes. See section 10.

Roots holds information about your customers, which you control. Some of that carries legal obligations that sit with you, not with us:

• Text and email consent — you are responsible for obtaining consent before messaging your customers, and for honoring opt-outs. Roots records consent and processes STOP replies automatically, but the underlying obligation is yours.
• Call recording — if you use Roots calling, recording is on by default and can be turned off in your voice settings. Where the law requires everyone on a call to consent, obtaining that consent is your responsibility either way. Roots can play a spoken disclosure at the start of a call to help.
• Employee location — if you enable location tracking for crews, you are responsible for telling your staff and for meeting the notice rules in your state.
• Application records — for pesticide and herbicide work, you remain the record keeper of legal record. Roots stores and formats those records; it does not assume the obligation.
• Accuracy — you are responsible for the accuracy of what you enter about your customers, and for having the right to enter it.

The Roots software, its design, and the Roots name and marks belong to us. These terms grant you the right to use the service, not ownership of it. If you send us feedback or suggestions, we may use them without obligation to you — and we appreciate them.

Roots relies on established providers for hosting, messaging, payments, maps, call transcription, electronic signatures, and accounting sync, and it can connect to third-party services you choose. Those services have their own terms. We are not responsible for how a third-party service you connect handles your data once it is there. Our privacy policy lists the providers that receive data as part of running Roots.

What you pay, and when, is set out in the order form or plan you signed up under. That document governs the commercial terms; these terms govern everything else. Fees are exclusive of taxes, which are your responsibility where they apply.

If an amount goes unpaid, we will contact you before taking any action that affects your access to the service.

You may stop using Roots and close your account at any time. We may end the agreement if you materially breach these terms and do not fix it after we have told you what is wrong and given you a reasonable chance.

Getting your data out. When an account closes, you have at least thirty days to export your data. Ask and we will help you get a complete copy. After that window we delete it on the schedule in the privacy policy, except records we are legally required to keep.

We provide Roots with reasonable skill and care, and we work to keep it available and correct. Beyond that, the service is provided “as is,” and to the extent the law allows we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Roots helps you keep records and meet requirements, but it is not legal, tax, or regulatory advice, and using it does not by itself make you compliant with any law.

To the extent the law allows, neither party is liable for indirect, incidental, special, or consequential damages, or for lost profits or lost data, arising out of these terms.

Our total liability arising out of or relating to these terms is limited to the amounts you paid us for the service in the twelve months before the event giving rise to the claim.

Nothing here limits liability that cannot be limited by law, including for fraud or willful misconduct.

You agree to defend and indemnify us against third-party claims arising from your use of Roots in breach of these terms, from content you put into the service, or from your failure to meet the responsibilities in section 6.

We may update these terms as the service changes. We will update the date at the top, and for material changes we will notify account holders before they take effect. Continuing to use Roots after that means you accept the updated terms.

These terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. The state and federal courts located in Delaware have exclusive jurisdiction over disputes arising out of these terms, and both parties consent to that jurisdiction.

Questions about these terms can go to privacy@rootssuite.com, or through our contact page.